Guided troubleshooting for industrial maintenance
One machine. One fault. One step. One swipe.
A bilingual web app that turns expert know-how into guided, step-by-step troubleshooting any operator can follow — even on the night shift.
Tribal knowledge does not scale
When a production machine faults, the fix often lives in one experienced technician's head.
- New or night-shift operators get stuck, escalate too early, or improvise inconsistent fixes.
- Hard-won solutions are rarely captured, so the same fault gets re-diagnosed again and again.
- Maintenance, format changes and routine procedures are scattered across binders and chat threads.
- Every hour of downtime costs — and the knowledge walks out with the technician.
From symptom to solution in five steps
Search
"I have a problem with…" or browse Category › Machine › Fault.
Start
Begin a guided session for the matched fault.
Step by step
Read the instruction, see photos/video, mark Tried or Skipped.
Resolved?
The session closes and the fix is logged automatically.
Escalate
Still stuck? Escalate with notes and photos.
Four kinds of guided topics
The same guided-step engine powers all four — so operators learn one workflow.
Procedure
Standard operating procedures, start to finish.
Fault
Diagnose and fix a malfunction.
Format Change
Changeover / retooling between products.
Maintenance
Scheduled preventive maintenance tasks.
It closes the knowledge loop
Guided steps
One step at a time, with images and video, designed for swiping on a tablet.
Escalation & knowledge capture
Unresolved sessions become escalations with notes and photos; the final fix can be proposed as new knowledge.
Insights & analytics
Sessions, resolution rate, median time, faults needing attention and the most-skipped steps.
Catalog management
Categories, machines, faults, steps and media — with an audit log of every change.
Excel import
Bulk-import content from .xlsx to onboard your data fast.
Security & access
Role-based access and secure sign-in through Microsoft Entra ID.
The payoff
- Faster fixes — operators self-serve instead of waiting for an expert.
- Consistent quality — everyone follows the same proven steps.
- Knowledge that compounds — every escalation can become tomorrow's guide.
- Visibility — leaders see where time is lost and where instructions fail.
Want to see MaintIQ in action?
Talk to ELMECH for a walkthrough tailored to your machines and production lines.
Request a demo